Privacy Policy

1. Introduction

Welcome to Llagua Roofing. Protecting your privacy is important to us at Llagua Roofing LLC. This Privacy Policy outlines how we collect, use, share, and secure personally identifiable information from visitors and customers of the Site and our services. By using our Site or requesting services, you consent to this policy.

2. What Personally Identifiable Information We Collect

Personally Identifiable Information may include name, email address, phone number, mailing address, and payment/billing details when you request a quote, schedule services, or complete a transaction.

3. How We Collect the Information

We collect information in the following ways:

• Directly from You: through forms, quote requests, service bookings, or email correspondence.
• Automatically: via cookies and tracking, collecting data such as IP address, browser type, device, access times, referral URLs, and pages visited.
• From Trusted Third Parties: e.g., marketing platforms or public data sources to augment lead or claims information.

4. How We Use Your Personally Identifiable Information?

We use collected PII to:

• Provide, maintain, and monitor our services
• Communicate regarding appointments, estimates, updates, promotions, and feedback
• Assist with billing, scheduling, and financing services
• Analyze trends, improve quality, and enhance user experience
• Comply with legal obligations or regulatory requests

5. How and When We Share Your Information?

We do not sell or rent your personal information. We may share it as follows:

• With Service Providers: (e.g. payment processors, messaging providers, customer support vendors) under confidentiality obligations
• In Business Transfers: like mergers, acquisitions, or sales of assets, with notification to affected users
• For Legal Compliance: to respond to valid legal processes or protect rights, property, or safety

6. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar tools to enhance performance, personalize content, and maintain site functionality. You can disable cookies through your browser, but this may limit certain site features.

7. Retention of Your Personal Data

We retain PII only as long as needed for legitimate business purposes, legal compliance, or dispute resolution. Usage data may be retained longer for security, analytics, or operational improvement.

8. Children Under the Age of 13

Our site and services are not intended for children under 13. We do not knowingly collect data from persons under 13. If discovered, we will promptly delete such information.

9. Your Privacy Rights

Where applicable, you may:

• Access, correct, or delete your personal information
• Opt out of marketing emails or SMS (via “UNSUBSCRIBE” or replying “STOP”)
• Restrict or object to certain processing activities

Please refer to Section 11 to submit a request.

10. Security of Your Information

We employ reasonable technical, administrative, and physical safeguards to protect your data. However, no system is completely secure, and absolute security cannot be guaranteed.

11. Changes to this Privacy Policy

We may update this Privacy Policy occasionally. We will indicate the Effective Date of the latest version. When changes are significant, we’ll notify you via our Site or email. Continued use of the Site or services constitutes acceptance of updates.

Contact Us

Llagua Roofing LLC
5900 Balcones Drive Suite 100
Austin, TX 78731

Phone: 737-808-2324
Email: support@llaguaroofing.com

Effective Date: January 01, 2025